RTU-Atmosphere contact center
RTU-Atmosphere Contact Center is an omnichannel platform that allows to automate all operations on remote processing of requests.
RTU-Atmosphere capabilities
- Supports all modern service automation technologies
- Supports distributed solution for large contact centers
- Customization and integration with existing systemsи
- Neural network agent, voice/text chatbots
- User-friendly agent and supervisor environment
- Includes tools for quality management and employee workload optimization
- Administration of basic contact center functionality without programming skills, application of changes in "hot mode".
Purpose of RTU-Atmosphere
- Automatic processing of voice and text messages by first-line service chatbots with speech recognition and synthesis, as well as chat widgets on the customer's website
- Development and keeping up-to-date the expert system for automated storage of knowledge and competence base
- Operator's workstation to provide extended functionality of the contact center
- Using artificial intelligence to implement self-service scenarios in the contact center
- Intelligent outbound call management system for informing customers, working with the pool of pending and missed calls
- Saving the entire history of interaction with the client and transfer of information about the client between different services of the company
Results of RTU-Atmosphere implementation
- Automation of operators and management personnel activities - automatic processing of 25% of all incoming complex customer requests
- Effective planning of the number of employees in the contact center using a proprietary HR management module
- Improving the quality of service of requests in real time using all currently available communication channels
- Processing of incoming requests using artificial intelligence algorithms and speech technologies
RTU platform is included in the Unified Register of Russian Computer Programs of the Ministry of Digitalization of Russia